Back

ⓘ Etech Global Services is a privately owned multinational contact center with its head office located in Nacogdoches, Texas. The company provides services such a ..




Etech Global Services
                                     

ⓘ Etech Global Services

Etech Global Services is a privately owned multinational contact center with its head office located in Nacogdoches, Texas. The company provides services such as Customer Acquisition, IT solutions, Customer Support, Help Desk, Inbound, Outbound, Live Chat, Social Media and Quality Assurance. As part of the quality assurance services, the company provides business intelligence and market intelligence information through the data and analytic assessments. With nine centers worldwide, Etech employs over 5000+ employees and generates revenue of million each year.

                                     

1. History

Etech began as Berry Direct, a business division of L. M. Berry and Company, a subsidiary of Bellsouth Corporation, in June 1997. In 2003, an investment team led by Dilip Barot and Matt Rocco acquired the assets of Berry Direct forming Effective Teleservices ETI, which is now Etech.

Currently, Etech operates its contact center operations through onshore business delivery centers in six cities of US, two offshore centers located in Gandhinagar and Vadodara, India, and one nearshore center in Jamaica.

Etechs business delivery centers:

  • Lufkin, Texas
  • Dallas, Texas
  • Palm Beach, Florida
  • Nacogdoches, Texas
  • Gandhinagar, Gujarat, India
  • Huntington, West Virginia
  • Montego Bay, Jamaica
  • Vadodara, Gujarat, India
  • Rusk, Texas

The company is registered as Effective Teleservices India P Ltd in India. The Gandhinagar and Baroda centers operate under the banner of Effective Teleservices India P Ltd.

The company has four business divisions:

  • Etech Technology Solutions ETS, handling software/application development, software implementation & configuration, business and other IT infrastructure solutions
  • Etech Monitoring Solutions EMS, providing quality assurance and business analytic services.
  • Medallia
  • Etech, providing contact center solutions and services;
                                     

2. Name History

Etech Inc rebranded itself as Etech Global Services in the year 2009.

As a group company, in India, it is registered as Effective Teleservices India P Ltd since 2003.

                                     
  • Online Censors New York Times. Retrieved 12 March 2009. Bobbie Johnson, ETech The truth about China and its filthy puns, The Guardian, 13 March 2009
  • philosophy from a cup of coffee Burning Man Journal. Retrieved 2019 - 08 - 07. ETech 2009: Speaker: Brad Templeton - O Reilly Conferences conferences.oreilly
  • investment that gave it a 15 stake in the parent company of Policybazaar - ETech Aces Marketing and Consulting. The Series F investment saw Naukri.com owner
  • How to Mess with Art, the Media System, Law and the Market, at O Reilly ETech 2008, San Diego Archived 2012 - 03 - 14 at the Wayback Machine Urban Hacking:
  • Assessment EI Energy Institute ELEC TECH Electronics Technician See also: ETech ELT Economic Limit Test EL Electric Log EM EMOP Log EMCS - Energy

Users also searched:

...
...
...